Brand, Marketing & Digital
Analysing discourse from multiple channels about domestic violence
07 Apr 21
Comparing NFL fan conversations in the UK and US
06 Apr 21
What makes cruise passengers unique?
01 Apr 21
Analysing the social media output from five burger brands
25 Mar 21
Comparing social media strategies of the big three gaming brands
19 Mar 21
How do charities use specific language to mobilise donations?
10 Mar 21
Identifying unique concerns for British and international students when they choose a uni
05 Mar 21
Comparing multiple data sources to identify the taste of water
26 Feb 21
Comparing how 3 betting brands talk about responsible gambling
26 Feb 21
Customer Experience & Sales
Do brand FAQs actually answer frequently asked questions?
23 Feb 21
How to create best in class customer support on Twitter
23 Feb 21
Comparing customer reviews of popular coffee shop chains to improve CX
18 Feb 21
Analyzing airline reviews during COVID to track the quality of their customer service
26 Jan 21
Comparing high and low scoring live chat transcripts to inform customer service strategy
06 Jan 21
How a fashion brand analysed survey data to shape in-store customer experience
10 Dec 20
