Case Studies

Latest Study

Identifying unique concerns for British and international students when they cho...

05 Mar 21

Brand, Marketing & Digital

Identifying unique concerns for British and international students when they choose a uni

05 Mar 21

Comparing multiple data sources to identify the taste of water

26 Feb 21

Comparing how 3 betting brands talk about responsible gambling

26 Feb 21

Competitor benchmarking for ice-cream brands using social media

24 Feb 21

How Relative Insight used its own platform to shape its brand ID

23 Feb 21

Analysing the evolving conversation on sustainability

22 Feb 21

Comparing customer reviews of shipping companies to benchmark each against the other

20 Feb 21

How language comparison helped a brand empathise with its customers

19 Feb 21

How do beauty consumers talk about vitamin C compared to retinol?

16 Feb 21

Customer Experience & Sales

Do brand FAQs actually answer frequently asked questions?

23 Feb 21

How to create best in class customer support on Twitter

23 Feb 21

Comparing customer reviews of popular coffee shop chains to improve CX

18 Feb 21

Analyzing airline reviews during COVID to track the quality of their customer service

26 Jan 21

Comparing high and low scoring live chat transcripts to inform customer service strategy

06 Jan 21

How a fashion brand analysed survey data to shape in-store customer experience

10 Dec 20

HR & Internal Comms

Discovering disparity between employee and employer views on company culture

02 Feb 21

Comparing job ads of social media giants to see how they attract top talent

21 Jan 21

Understanding the differences between separate teams working for the same organisation

06 Jan 21

Analysing competitors job-listings in order to stand out

19 Nov 20