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Text analysis

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Relative Insight: Top text analytics software in G2’s Fall 2023 reports

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Metrics, evidence and audit in text analytics

Text mining vs. NLP: What’s the difference?

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CSAT/NPS

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How text analytics enhances Medtronic’s diabetes NPS feedback program

An image of a department store with retail NPS colors to signify how retail feedback can improve in-store experiences.

How retail feedback analysis improved in-store experience and NPS

A photo of Relative Insight CEO Ben Hookway as he explores the relationship between NPS and revenue.

Analyze customer feedback to boost NPS and revenue

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Customer insights

The Golden Gate Bridge with jeans replacing the water to showcase a blog about the in-store experience for Levi's San Francisco store.

Identifying what customers think about Levi’s in-store experience

A photo of Relative Insight CEO Ben Hookway as he explores the relationship between NPS and revenue.

Analyze customer feedback to boost NPS and revenue

A beachside image with CSAT-style faces to represent a hotel survey.

Battling bedbugs and poor cleanliness using hotel survey analysis

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Survey analysis

Rauri Hadlington talks to the SportsPro Podcast about improving gameday experience.

Rauri Hadlington: How to enhance fans’ gameday experience

A survey list and check boxes on a green background illustrating 5 survey open-ended question tips.

5 top tips to maximize open-ended question response quality

A selection of pizza slices with varied toppings to illustrate how a pizza chain used an OSAT survey to find out why some limited time offers performed better.

Feeding limited time offer takeup through OSAT survey analysis

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Product updates

A stylized screenshot showing the segmentation capability, with the use of age, gender and NPS promoter group as the main metadata points.

Introducing Segmentation: Creating new audiences from your Dashboard

An image showing adjustment of the significance threshold in the Relative Insight platform.

Significance thresholds: How to tailor your results

A featured imaged showing a screenshot of the AI Summary and instant splits feature in Relative Insight, on a green background.

Explore data like never before: AI Summary, Interactive Data Discovery and Instant Splits 

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