Heartbeat
Track what’s driving your key metrics in real time, so you can take action before it’s too late.
Book discovery callWatching your KPIs move without knowing why?
CSAT, NPS and other KPIs tell you what’s happening, but not why. Don’t for problems to escalate — fix what’s broken in real time.
Define your themes to focus on the issues that matter to your business.
Connect your feedback stream to Heartbeat for always-on tracking.
Monitor and act on shifts in sentiment and topics as scores rise, fall or remain stable.
We’re excited to team up with Relative Insight to transform fan feedback into strategic, actionable insights that elevate the fan experience.
Cam Cooper
VP, Strategy & Analytics
Tennessee Titans
Works with CSAT, NPS, eNPS and more
Use built-in themes or customize your own
Real-time feedback tracking
Fewer escalations, more improvements
Monitor CSAT and NPS in real time
See the customer feedback behind the numbers.
Spot issues early
Detect drops before they escalate.
Stay focused on key drivers
Track the topics that matter most to your customer journey.
Powered by AI, for every team
Leadership
Track performance shifts and their root causes in real-time.
CX teams
React to low-scoring experiences as they happen.
Ops & contact centers
Spot operational breakdowns before they impact the bottom line.
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Designed for fast response
Stay ahead of your customer metrics to improve experiences and solve issues before they escalate.