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Customer insights

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3 text analytics use cases for improving customer experience

Competitor comparison of streaming services

And … cut! A competitor comparison of streaming services to analyse why people cancel

Conducting review text analysis to compare universities with liberal arts colleges

Conducting review text analysis to compare universities with liberal arts colleges

Using Snug and Ikea Trustpilot reviews to analyze customer feedback

Using Snug and Ikea Trustpilot reviews to analyze customer feedback

Using consumer analytics to understand how Aldi and Waitrose customers discuss Prosecco

Using consumer analytics to understand how Aldi and Waitrose customers discuss prosecco

Understanding the train passenger experience through social media competitor monitoring

Romance or disruption? Understanding the train passenger experience through social media competitor monitoring

Everything to know about customer feedback analysis

hotel key

How can Tripadvisor data inform hotel localisation strategy?

Image: Customer journey analysis

Your guide to improving customer journey analysis