CSAT/NPS

A gauge of different colors visualizing net promoter score analysis.

Preserving a recruitment business’s world class rating using net promoter score analysis

05 Jan 2024

Cell phones imposed over graph lines on a green background to illustrate an operator's customer satisfaction survey analysis.

A cell phone company’s customer satisfaction survey analysis conundrum

03 Jan 2024

A picture of a rollercoaster with happy and sad faces above it to visualize root cause analysis software.

How root cause analysis software illuminates customer scoring

07 Dec 2023

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