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The value of customer service: Why it matters more than ever before

Customer service - why is it so important

As the text analytics sector continues to become more sophisticated and competitive, we are seeing a broader range of decision-makers and use cases emerge. Customer service is therefore becoming more and more essential for users to adopt and succeed with text analytics tools.

Our team goes above and beyond to truly understand the nature of our customers’ text data, the nature of their business problems and the stakeholders that they are working with. Crucially, this changes for each customer, and from a use case to a use case.

Our commitment to best-in-class customer service

Our dedication to the customer does not end there. We understand that circumstances can easily change, especially in a tremulous economy. That’s why we regularly check in with our customers, ensuring we are continuously helping them to deliver against their objectives. If not, our dedicated team will help to find an approach that better suits their needs.

Relative Insight has been praised for its intuitive and easy-to-learn platform, which allows for gaining unexpected and compelling insights from large data sets. But one of our greatest strengths, according to the customers, is our people. Our team is highly knowledgeable and personable, always going above and beyond to ensure customer satisfaction and maximum platform utilization.

The incredible feedback we’ve received has helped establish us as G2’s Leader for Text Analysis, rated number one for Quality of Support.

Market leaders in text analysis

Ensuring high-quality service is challenging, but our customers can attest to the fact that we always strive to exceed expectations.

Here’s what they have to say:

“Relative Insight has become an essential resource for our research and has been an excellent partner from day one. Not only have they supported us as we’ve learned the technical aspects of the platform, they’ve also been great collaborators who’ve helped us take a more thoughtful and rewarding approach to how we approach each project.”

“Relative Insights offers an intuitive, easy-to-learn platform for gaining often unexpected insights from even large data sets. We were able to use it to find patterns within the results from a large employee survey that we wouldn’t have been able to gain using any manual methods. But their greatest strength may be their people: extremely knowledgeable, very accessible, and really a pleasure to work with.”

“RI offers the ability to generate unique and ownable insights that are very compelling. Huge value in using the insights for client work, and for generating owned research. Also – incredible account service! Everyone is super smart and personable and goes above and beyond to make sure you are getting the most out of the platform.”

Exceeding customers’ expectations

Every business wants its customers to use their platform with confidence. But text analytics software is not always straightforward – analyzing qualitative data from a variety of sources can be challenging. So, from a user’s perspective, the value of customer service is immeasurable.

At Relative Insight, we recognize this and have made customer service our priority. We are dedicated to meeting each customer’s distinctive needs and providing a high-quality personalized experience.

While our platform is consistently praised for the ability to uncover actionable business insights, it is the engagement and proactive support of our team at every step of the way that is one of the things that sets us apart from other text analytics providers. With a team dedicated to your success, you’ll become a Relative expert in no time – allowing you to quickly get the most out of your text data and get back to your day job.

At Relative Insight, we value your feedback and rely on it to help us provide exceptional customer service. It would mean a lot to us if you could take a few minutes to leave a review on G2. We greatly appreciate your time, so please don’t hesitate to let us know how we’re doing!