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How we keep your data safe: Safety features in Relative Insight

by Mick Williams, Information Security and Governance Manager at Relative Insight

Data security is one of the top priorities for Relative Insight. As text analytics software providers, our emphasis on security ensures that sensitive information – used as input and generated as an output from the platform is always protected.

It’s crucial that our customers can feel reassured by the knowledge that their data is stored safely. At Relative Insight we put rigorous safety precautions in place to protect our customers’ data and reduce the risk that it may be accessed, used, or sold by unauthorized parties – potentially leading to financial losses, reputational damage, or worse.

The value of data security

Text analytics software is often used in industries such as healthcare, finance, and government, where there are strict regulations in place to protect personal or sensitive data. 

Our belief is that investing in security is essential for protecting your data and maintaining customer trust and confidence. As a market leader in text analytics, Relative Insight is compliant with the key regulatory bodies, enabling us to process and extract sensitive information from unstructured data, such as text, emails, and social media posts whilst providing a high level of security and full compliance.

As a customer, you expect your data to be kept safe and the analysis platform of your choice has the obligation to keep your sensitive information confidential. 

Compared to other options available on the market, Relative Insight’s consistently rigorous data protection framework provides peace of mind to our customers, which helps us to support them to maximize the potential of their qualitative text data. 

We hold ourselves to the highest standard

We are proud to be one of the most secure text analytics platforms on the market and implement the most appropriate security measures to prevent any customer data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

Relative Insight is ISO 27001 certified and is audited annually to ensure its compliance. We’ve had this certification since 2018.

ISO 27001 is an international standard that outlines best practices for an information security management system. It provides a systematic approach for managing sensitive information and includes guidelines for risk management, incident management, and compliance with regulatory requirements.

Compared to other text analytics platforms our ongoing certification demonstrates our long term commitment to information security and data privacy – it’s intrinsic to everything we do. We regularly undergo thorough assessments of our processes and infrastructure, ensuring our approach to information security constantly evolves to tackle new risks and follows the latest best practice. This gives our customers and partners confidence that their sensitive information is being handled securely and in compliance with the highest industry standards.

Complying with international data regulations

Unlike other text analytics platforms Relative Insight is fully compliant with both GDPR and CCPA data regulations as a Data Processor. This means that the way we handle personal data is compliant with the most stringent data protection regulations in the world.

We have a dedicated Data Protection Officer who ensures our continues compliance, and are committed to notifying relevant parties and authorities in the unlikely event of a data breach.

Compliance with GDPR and CCPA regulations is now what customers expect from companies that process personal data, and helps to further protect user data in the digital age. These regulations have become global standards for data privacy, and we strongly believe that being compliant helps to improve future opportunities for the marketplace and lowers the risk of data breaches and cyberattacks.

Guarding your data with encryption

Encryption is typically considered the best practice to protect data from unauthorized access or breach. 

Relative Insight uses encryption to protect data in transit and at rest to guard sensitive information against interception. All data transferred in and out of the platform is encrypted using TLS, and HTTP Strict Transport Security.

Committed to protecting your data

Text analytics is a fast-emerging market, and while there are many options offering various levels of service as you upload sensitive data to the platform, the priority is to ensure it stays protected. 

Vendors need to ensure they have suitable frameworks in place to protect customer data whilst also complying with data protection regulations. Failure to do so exposes the customer to significant legal, reputational and financial risk.

Without a security certification, it can be difficult to assess the vendor’s security protocols and make informed decisions about working with them. It is a must for organizations to evaluate and manage the information security risks associated with working with vendors. Don’t leave anything to chance, especially when it comes to the handling of sensitive data. Ensuring that your vendor has a recognised security accreditation is the best way to guarantee that your information is being handled with the highest level of security.

As one of the most secure and trustworthy text analytics platforms on the global market, you can rest assured that Relative Insight have implemented the most robust security controls – and your information is safe with us. 

If you are handling sensitive data, do not settle for anything less than the highest standards of security.

Book your free trial today to experience the power of text analytics and be confident that your data is safely under lock and key.