Professional Services Support
As well as providing customers with access to its text analysis platform – Relative Insight also offers differing levels of support provided by our expert insight analysts. The level of support varies depending on the customer’s subscription, as described below.
Any additional hours of support beyond what is provided by the level of service will be subject to agreement and additional fees.
Relative Insight experts will provide customers with guidance on sourcing suitable data, performing analysis and generating actionable insights.
Level of service: Two hours of support per month or customer project
Relative Insight’s experts will provide customers with full data gathering/manipulation support, and will perform analysis within the Relative Insight analysis platform that the customer will have access to. The customer will be expected to brief Relative Insight on the project and be available to receive/provide feedback on the project output. The customer would not be involved in any day-to-day tasks associated with the project.
Level of service: 5 hours of support per month or customer project
Relative Insight’s experts will only support a maximum of two Managed Service projects for a customer in a given month. Additional support can be provided at cost.
White Cross Business Park,
Lancaster. LA1 4XQ
+44 (0)1524 928190
Studio 005, Metal Box Factory,
30 Great Guildford Street,
London. SE1 0HS
+44 (0)20 3794 5476
214 W 29th St
+1 646 583 1491
1100 Ludlow Street
+1 267 703 2304