Professional Services Support

As well as providing customers with access to its text analysis platform – Relative Insight also offers differing levels of support provided by our expert insight analysts. The level of support varies depending on the customer’s subscription, as described below.

Any additional hours of support beyond what is provided by the level of service will be subject to agreement and additional fees.

Self-Serve

Relative Insight experts will provide customers with guidance on sourcing suitable data, performing analysis and generating actionable insights.

Level of service: Two hours of support per customer project

Managed Service

Relative Insight’s experts will provide customers with full data gathering/manipulation support, and will perform analysis within the Relative Insight analysis platform that the customer will have access to. The customer will be expected to brief Relative Insight on the project and be available to receive/provide feedback on the project output. The customer would not be involved in any day-to-day tasks associated with the project.

Level of service: 10 hours of support per customer project

Relative Insight’s experts will only support a maximum of two Managed Service projects for a customer in a given month. Additional support can be provided at cost.