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Professional Services Support

As well as providing customers with access to its text analysis platform – Relative Insight also offers differing levels of support provided by our expert insight analysts. The level of support varies depending on the customer’s subscription, as described below.

Any additional hours of support beyond what is provided by the level of service will be subject to agreement and additional fees.

Self-Serve

Relative Insight experts will provide customers with guidance on sourcing suitable data, performing analysis and generating actionable insights.

Level of service: Two hours of support per customer project

Managed Service

Relative Insight’s experts will provide customers with full data gathering/manipulation support, and will perform analysis within the Relative Insight analysis platform that the customer will have access to. The customer will be expected to brief Relative Insight on the project and be available to receive/provide feedback on the project output. The customer would not be involved in any day-to-day tasks associated with the project.

Level of service: 10 hours of support per customer project

For all general enquiries, RFPs and demo requests please email us at: info@relativeinsight.com
For billing and accounts queries, get in touch with the finance team directly at: accounts@relativeinsight.com

Lancaster
Lancaster
Fraser House
White Cross Business Park
Lancaster
LA1 4XQ
+44 (0)1524 928190
London
London
Studio 005, Metal Box Factory
30 Great Guildford Street
London
SE1 0HS
+44 (0)20 3794 5476
New York
New York
77 Sands Street
6th Floor
Brooklyn
NY 11201
+1 646 583 1491
Philadelphia
Philadelphia
1100 Ludlow Street
Philadelphia
PA
19107
+1 267 703 2304