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Building trust through CX: Deploying AI in the right places
Gartner says AI will handle 80% of customer service by 2029. Only 14% of issues are self-served today. And 64%...
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How to ensure trustworthy AI analysis of CX data
Customer feedback, call transcripts and survey responses are only useful if the analysis built on top of them can be...
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Improving chatbot responses by analyzing customer vs bot language
If your chatbot is escalating too often or getting abandoned mid-conversation, the root cause is rarely a broken intent or...
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