Zayker on-demand demo: utilities
See Zayker turn a weekly utilities CX report into a clear answer on why scores moved, with every claim backed by evidence you can check yourself.
What you’ll see in this demo
Most utility providers run a weekly CX report. Scores go up, scores go down, but the report rarely tells you why. By the time an analyst has dug out the answer, the week has already moved on. Sergio from Relative Insight shows how Zayker closes that gap, using four weeks of real voice of customer data from a UK utilities provider.
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The Monday morning question, answered instantly – ” What were the main issues this week? ” asked in plain English and answered in seconds, no analyst queue required.
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The real problem, not the obvious one: – Zayker shows week three wasn’t a customer service issue at all. It was a spike in bill shock, with customers blindsided by a sudden jump in charges.
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The scale of the shift, with the stats behind it: – see how much the conversation moved in customer verbatims, plus the statistical strength of each insight, so you know what’s signal and what’s noise.
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Every claim linked to its source: – click through from any insight to the actual customer verbatims behind it, across engineer visit feedback and call centre surveys.
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Answers you can take into any room: – Zayker draws only from analysis Relative Insight has already verified. No confident guesses, no summaries of summaries, just evidence.
How is Zayker different?
Zayker is the AI interface for your Relative Insight data. It sits on top of the platform and the reports your team is already generating. But unlike general-purpose AI tools, it isn’t reasoning over raw, unstructured data on the fly.
Every answer Zayker gives comes from analysis that’s already been run through and verified by Relative Insight’s deterministic engine, before you ever ask the question.
Deterministic AI
Auditable, repeatable, no black boxes.
3-phase methodology
De-risks investment with proof at every stage.
Cross-source integration
Works across surveys, transcripts, tickets and reviews
Operational capability that embeds
Not a one-off project; becomes part of how your team works
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