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Online review analysis software

With hundreds of millions unstructured customer reviews on the internet, getting the most out of these organic data sources requires text analysis at scale.

Contained within this data are answers to important questions your business should care about. What requires fixing? What’s important (and unimportant) to customers? Where are we losing ground to our competitors?

Relative Insight delivers scalability to customer feedback and review analysis. Our unique comparative approach surfaces only the statistically significant differences and similarities – filtering out the noise to focus your attention on the things that matter.

Don’t wait! Request a demo today to connect with a member of our team who will help you transform how you leverage the power of customer reviews and feedback.


Brand perception monitoring: analyzing survey open-ends to learn how different genders view brand inclusivity

Understanding the train passenger experience through social media competitor monitoring

Romance or disruption? Understanding the train passenger experience through social media competitor monitoring

Relative Insight named in top-ten fastest growing tech firms at the Northern Tech Awards 2022

Relative Insight in the north’s top ten fastest-growing tech firms

BeReal social media comparison over time

Deriving audience insight from social conversations about BeReal

Relative Insight chairman David Pattison discusses his book award win

Interview with award-winning author and Relative Insight chairman David Pattison

Text analysis of audience reactions to Love Island fashion/Love Island clothing

From #ISIF to eBay: Analysing audience reactions to Love Island’s fashion partnership

Social listening text analysis: Wagatha Christie

Social insights into Wagatha Christie: when words go wrong

Using social data to analyse the energising impact of an American Rugby World Cup