Metric Radar
Your customers tell you everything. But with dozens of feedback themes competing for attention, knowing what to act on – and what to ignore – has always required a leap of faith. Metric Radar removes that leap entirely.
Book discovery callOccurrence isn’t the same as importance
The problem
Why, not what
Most analytics tools tell you what customers are saying. The loudest themes rise to the top.
Teams invest resources, time and energy chasing the most frequently mentioned issues — only to find their scores barely move.
The reason
Find the right signal
That’s because occurrence and impact are not the same thing.
A theme can dominate your feedback and have almost no bearing on the KPIs you’re measured on.
Meanwhile, a quieter signal, something that comes up less often, could be quietly driving your NPS, CSAT or churn figures in the wrong direction.
The solution
Connect language to outcomes
Without the ability to connect language to outcomes, every priority decision becomes a gamble.
Teams end up investing in areas that feel important rather than areas that are important.
The result: wasted effort, misallocated budgets and scores that refuse to move.
A clear map of what drives your scores
Metric Radar calculates the statistical relationship between every theme in your customer feedback and your chosen target metric — NPS, CSAT, churn rate or any other KPI that matters to you.
Know exactly where to act
The result is plotted to show how much each theme drives your score versus how well you’re currently performing on it. Immediately, you’ll see the real factors driving your metrics.
Your most urgent priorities. Customers care deeply here and you’re not delivering. Improving these areas will move
Your genuine strengths. Don’t take them for granted — investment here protects scores you’ve worked hard to build.
Performance is low, but it barely affects your scores. Monitor, but don’t let it compete with higher-impact priorities for resources.
You’re doing well here — but customers don’t weight it heavily. A reminder that effort should follow importance, not just performance.
The importance of a deterministic engine
Most AI tools guess at what matters. They surface themes and leave you to work out the significance yourself. Metric Radar is built differently — on Relative Insight’s deterministic analysis engine.
Every score is calculated from your data. The same input produces the same output, every time — plus they’re reproducible, traceable and audit ready. When Metric Radar tells you to prioritize entertainment over facilities, that’s not a plausible-sounding inference — it’s a statistic you can stand behind in any meeting with any stakeholder.
Deterministic, not probabilistic
The same data always produces the same result. No drift, no hallucination, no variation.
Statistically grounded
Real relationships between language and outcomes — measured, not assumed.
Audit-ready outputs
Every score is traceable back to underlying data — defensible in board reporting and regulatory review.
A real decision, made in minutes
A global entertainment venue needed to allocate a limited improvement budget across ten distinct themes surfacing in post-event surveys. With thousands of responses and competing priorities, the team was stuck — every theme felt important to someone.
Metric Radar changed the conversation in minutes.
Entertainment emerged as the highest driver of NPS
Performance was already strong, signaling that the organisation needed to maintain investment, rather than cut it.
Football content sat in the high-importance, low-performance quadrant
This was an urgent priority that had been consistently overlooked until the use of Metric Radar.
Facilities and smoking appeared regularly in feedback
However, despite its consistent occurrence, it had a minimal impact on shifting the team’s NPS. This meant the team could deprioritize it.
In a single view, the team moved from debate to decision — with a defensible action plan they could present with confidence.
Trusted by CX, insight and analytics leaders
Metric Radar gives your team the insight to be believed — and the evidence to act without hesitation.
