A UK energy supplier running district heating networks across dozens of sites, serves thousands of residents but formally surveys only a fraction of the calls those...
For years, a leading UK creative and advertising agency ran audience research the way most agencies still do: a patchwork of manual social listening tools,...
A major US professional sports franchise was collecting tens of thousands of open-ended fan responses across home games and stadium events — and feeding most of it...
A UK building society with over three million members was generating thousands of open-ended customer responses every month — and reading most of them by hand. With...
A major North American sports organization with 32 member clubs was sitting on a rich seam of qualitative customer feedback it could not fully exploit....
A leading streaming platform, managing six concurrent voice of customer surveys across subscription and content partner programs, was sitting on a rich seam of cancellation...
How a leading heritage platform transformed fragmented social listening into a unified framework for understanding cultural moments, enabling their marketing team to launch 12+ targeted...
A major telecommunications enterprise operates across multiple customer experience programs, generating data from diverse sources including net promoter score (NPS) surveys, customer response networks, and...
A national wireless telecommunications provider, operating both a satellite TV service and a prepaid mobile brand with millions of subscribers, had a Customer Experience team...
A leading US life insurance company, one of the largest mutual insurers in North America with over 12,000 employees, was sitting on a rich seam...