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Customer experience, sales

Using Snug and Ikea Trustpilot reviews to analyze customer feedback

Using Snug and Ikea Trustpilot reviews to analyze customer feedback

Competitor comparison of streaming services

And … cut! A competitor comparison of streaming services to analyse why people cancel

Keeping a pulse on retail customer feedback with Heartbeat

text analytics for B2B businesses

Text analysis for B2B marketing, sales and customer insight

brand loyalty

Customer loyalty insights in the fashion industry

Analysing review data of online grocery shopping

Developing effective customer service practices using Google Reviews

How UK banks are using Twitter as a support channel

How does mirroring language impact sales? The science behind what brands say