What really drives fandom — nostalgia, identity, data, vibes… or all of the above? In this episode of Voices to Action, host Ben Hookway sits...
What makes live sports worth leaving your sofa for? For many US fans, it starts outside the stadium with a tailgate. For others, it’s tech,...
In a world obsessed with artificial intelligence, what happens to human intelligence? In this episode of Voices to Action, host Ben Hookway, CEO at Relative...
AI is changing how insight teams work — but not always in the ways people expect. In this episode of Voices to Action, host Ben...
How well do teams really know who’s in the stands — and what those fans are doing? In this episode of Voices to Action, host...
How do companies truly understand their employees - not just what they say, but what they mean? In this episode of Voices to Action, host...
Regulation is changing how financial institutions interact with customers. The introduction of Consumer Duty by the Financial Conduct Authority, plus the expanding scope of corporate...
How do fan, customer, and employee experiences shape real business outcomes? Welcome to Voices to Action, the podcast that explores the human side of data...
Using ScoreBoard to enhance fan experience Relative Insight has developed its latest feature: ScoreBoard. This software enables you to get the right insights to the...
Reuters' Service & Experience at Customer 2024 event was hot. I'm not just talking about the Miami weather; there were some sizzling insights around what...
As consumers become increasingly fickle, businesses are increasingly turning to technology to power their customer experience programs in boosting retention. That's why Relative Insight traveled...
In this webinar, Relative Insight’s James Cuthbertson and Sergio Gomes demonstrated how AI-powered tools can streamline the process of customer journey mapping by analyzing feedback...
Analysis of customer feedback enables businesses to build dynamic customer journey maps that reflect shifting customer attitudes. That was the key takeaway from Relative Insight’s...
Relative Insight's new AI report generator – Accelerator AI – took center stage in the latest Spotlight Series webinar. Bea Jones, Senior Insight Manager at...
Innovative technology is revolutionizing the restaurant sector. That much is obvious from spending three days at FSTEC in Texas, where implementing AI and other innovations...
In today’s data-driven world, metrics for customer engagement – such as satisfaction scores, conversion rates, and retention figures – are more important than ever. But...
As analysts, getting to the why behind key metrics is your primary goal. However, there are many stages in the analysis process you need to...
You know making data-driven decisions quickly is more important than ever. As a top text analytics provider, that drives KPI insights and boosts business performance,...